This privacy policy sets out how Archstone solicitors will use and protect any information that you provide to our offices.

As professional legal service providers it will be necessary for us to obtain at the very least a copy of your photo ID, proof of address and other personal information and documents so that we can not only provide to you legal services specific to your needs but also to ensure that we are compliant with our profession obligations.

Any data that you provide will be used in accordance with this privacy policy, but which is subject to update and revision from time to time.


Directly from you, we will usually collect your full name, address, email address and telephone number.

Using automated technology, we will obtain information that you provide to us through our website by filling out an online enquiry form, along with information that we collect when you visit our website from third parties or publicly available information such as companies house or land registry.

We may additionally use data from technical and usage information from visitors to our website using analytic tools, cookies and web logs including IP addresses. To find out more about these, please visit This information will only be used to improve our service and experience whilst using our website.


The following is a list of data and information that we will collect from you if you decide to instruct us. The below is not an exhaustive list but will be typically requested in most cases: personal details such as your full name and address, including your telephone number and email address identity documents to verify your identity such as your passport, photo driving licence, national ID cards as well as evidence of your residential address in the form of utility statements or bank statements.

Any information that we require to enable us to carry out a credit check on you.
Any information or documents that we require to enable us to check the source of your funds if purchasing a property. This could include exploring your family lifestyle and social circumstances, your financial income, your employment status as well as other matters to satisfy ourselves that the source of your funds are from a legitimate source.

In respect to any health related matters, we will request copies of medical records, including GP records and any related medical information as necessary.


Pursuant to meeting our regulatory obligations as well as insurance conditions we will retain your personal data for a minimum period of six years from the date that we cease to act for you. Once the said period has expired we will normally automatically delete and destroy any information held. However in some cases we may hold on to the data for longer (at our discretion) if it is necessary for the following; to respond to any question, complaints or other claim; if it is necessary to refer to such data for the purposes of demonstrating that we had acted correctly, fairly and reasonably; to keep records for a longer period of time if dictated or necessary by law.

We will not keep or retain any data for longer than is necessary for the purposes set out within the privacy policy hearing.


Under the data protection laws (GDPR Article 6), we can only use and process your personal data if we have a lawful reason for doing so, which includes for the purposes of the following non-exhaustive list: complying with legal and regulatory requirements for the purposes of ensuring that we are able to communicate with you efficiently and without interruption for the purpose of meeting any legitimate interests of third parties such as external auditors or assessors where you have given us consent to do so

Who we share your personal data with

Once instructed, we typically share your data with the following third parties. With whom we actually share your data with, will depend upon the nature of your instructions to us but we will all only share data where it is necessary to progress your case forward. The following is a nonexhaustive list with whom your data can be shared with; professional advisers who are instructed to assist in the progress of your case such as any legal professionals in the form of barristers or solicitors, medical professionals, accountants and tax advisers as well as any other experts including surveyors.

Other third parties necessary to server your case, such as mortgage brokers, estate agents, companies house, land registry, process servers, liquidators and insolvency practitioners and electricians, plumbers or building experts. The list is not limited and will depend upon the nature of the instruction received and how best we believe it is necessary to progress the case forward.

Additionally, we may share your data with our insurers and auditors or for any other reason necessary to assist us in better performing our obligations and service.

Your rights you may request details of any personal information that we hold about you under the data protection legislation contained within the Gen data protection regulation. For more information you can visit the information Commissioner’s website at .

You can request a copy of your personal data to ensure that we are processing it in accordance with the law and our privacy policy you can request that we correct any information that we hold if updates are necessary you can request that we delete any information that is no longer required for the purposes of pursuing forward with your matter you can restrict us upon how we use your information.

If you believe that any information we hold is either incorrect or incomplete, then please write to us and we will promptly correct any information found to be incorrect changes to our privacy policy we keep our privacy policy under review and we will make changes from time to time. We reserve the right to make any changes to this privacy policy on our website.

Paper copies of our privacy policy can be obtained by a request in writing from our offices at 131 the Grove, Stratford, London E15 1EN.


If you are unhappy or dissatisfied about the data that we hold on you or have any concerns, you have a right to complain to the information Commissioner’s office (ICO), their details can be found at

Your use of our website to instruct us will be construed and regarded as acceptance of the terms and conditions of our Privacy Policy as set out herein.

Contact us
Archstone solicitors
131 the Grove, Stratford, London E15 1EN
telephone: 0208 534 8008

Call Us Today